It’s Autumn time, as evidenced by the Daylight saving time. Yet another telltale sign of the season is the arrival of Espace Loggia annual customer satisfaction survey! You speak, we listen. Agility in a niche sector is essential. 92% of our customers are satisfied with our soluttion and 88% recommend us. Find out why!
Customer satisfaction through customer experience.
Wether on our shops or online, our specialized advisors are at your side. 97% of our customers are satisfied with their in shop experience, thanks to our smart furnitures range.
Customer satisfaction through active listening.
If our customers have been loyal to us for more than 40 years, it is because we listen to them. Online and in all of our shops, we have qualified advisors ready to spend some quality time with you. Free you needs, your desires, your questions. 93% of our customers highlight their satisfaction with our advice : that’s because we are specialists in saving space. There is always a solution to your space saving problem.
Better customer satisfaction through better after sale follow up.
Our team vlaue the after sale relationship with the customer. Our staff extend the sale experience even after the sale… Our furnitures are durable and stands the test of time. Our staff is by you side to provide you with tips on the use of our products and their maintenane as well. We do the follow up of our furnitures throughout their lifespan. This allows you to enjoy them for as long as possible.
Customer satisfaction through Services
Our staff will be there for you at every step of your shoppig experience. Over the years, we forge a solid team of craftmen specialised in the assembly of our products. Connected to our shops, our assembly teams are fully aware of every aspect of your project. This service is the key to a perfect installation. 93% of customer satifsfaction on our assembly team is our reward.
Customer satisfaction: Those are your words.
Thank you very much for your time filling the survey. Your encouragements and compliments keep us moving forward and motivate us to always do better.
2023 satisfaction survey
Thank you for answering this survey. We read each of your feedback to improve our products and services.
Some questionnaire participants asked to be contacted, however, as our questionnaires are anonymous, we do not have your contact details. You can contact us via our contact form, one of our advisors will respond to your request.